Coronavirus (COVID-19) Contingency Plan in Place

We are pleased to announce that we have been Coronavirus (COVID-19) free with no suspected cases throughout this pandemic.

We are currently following all the latest government advice and adjusting our measures accordingly.

Update: 17/12/2020

RE: REVISION TO VISITING FROM 21/12/2020

With the festive period fast approaching, we would like to update you in respect of visiting during this period and going forward.

Unfortunately with Essex being moved into Tier 3, it is with great regret that we are to inform you that our residents will be unable to leave Mansion House for home visits during this period. We appreciate that this may cause some distress but we have to follow government guidelines and the safety of our residents remains paramount.

With effect from Monday 21st December 2020, we are pleased to inform you that we will now be holding 7 visits daily (including the weekend), 30 minutes in duration, to facilitate more visits for our residents. The policy remains that each resident can have 1 pre-booked visit per week but anyone can call on each day to see if there is a slot available to visit the same day. We are not limiting the amount of visits per week for each resident (previously it was 2 per week), but only one visit can be prebooked in advance per resident.

Visiting times are mentioned below, which are 30 minutes in duration:

  • 9:45am to 10:15am
  • 10:30am to 11:00am
  • 11:15am to 11:45am
  • 12:00pm to 12:30pm
  • 1:30pm to 2:00pm
  • 2:15pm to 2:45pm
  • 3:00pm to 3:30pm

All visits will continue in our visiting pod.

These guidelines will remain in place until further notice, and you can pre-book appointments for the week commencing Monday 21st December using these new visiting timeslots on Friday 18th December from 9:30am. All calls to book appointments must be received between 9:30am and 5:00pm, Mon to Fri – unfortunately, we will not be able to book any appointments outside of these times except for same day appointments at the weekend.

RE: REVISION TO VISITING FROM 27/11/2020

Following the implementation and success of the new visitors pod, we have reviewed our current measures and have decided to make adjustments.

The adjustments will come into place from Friday 27th November 2020 and are as follows:-

  • You can book your slots for the following week on Fridays from 9:00am – we have moved this from Mondays to improve the opportunity to book a slot for a Monday. Please note that you will still only be able to book a slot during office hours, 9:00am to 5:00pm.
  • We will now allow for visitors to attend in couples ONLY if you live together, i.e. married couples as you are from the same household.
  • We have removed the measure of one constant visitor enabling families to alternate their visitor which allows for the residents to see more of their loved ones – it is still 1 visit per week per resident. However, we would like to fill as many slots as we can each week and are allowing for people to call up on the day to see if there are any vacant slots on that said day, and if there are, you can book another slot for the same day but not a slot later in the week (i.e. call on Wednesday morning to see if there is any free visiting slots on Wednesday, and if there is book and come in. This is to a maximum of TWO visits per week, which can be 2 different visitors.
  • The times for the visits, and all of the other measures remain the same.

We are awaiting guidance from the Government, PHE and Local Authority regarding Christmas. We will update you in due course.

Update: 09/11/2020

RE: UPDATE TO VISITING ARRANGEMENTS

As you may or may not be aware the government and local government have issued care homes with new guidance in relation to safe visiting residents in a care home setting. As such we have been working very hard to meet these new guidelines.

We should be in a position by Saturday 14th November to allow visiting to recommence under the following circumstances:-

  • 1 nominated consistent visitor bookable via the office as previous arrangements.
  • 1 hour slots as before.
  • The visit will be in a different room – please ring the front door bell – where the visitor’s temperature will be checked and recorded, you will then be directed to the new location where a floor to ceiling screen has been erected and communication will be via an intercom system – this may be challenging for both parties involved at first but we felt this was preferable than no visiting at all.
  • There will be limited slots available as before but mainly in the morning due to the location of the dedicated visiting room and Health & Safety requirements.

The timeslots have been altered slightly, and are now as follows:-

Monday to Friday – 9:45am to 10:45am, 11:00am to 12:00pm and 1:45pm to 2:45pm

Saturday to Sunday – 9:45am to 10:45am and 11:00am to 12:00pm

You can book a visit for Saturday 14th and Sunday 15th with immediate effect, but it is on a first come first serve basis.

As you know, we have been working tirelessly to ensure that we remain COVID free but are acutely aware of the importance of seeing loved ones so in balance felt that we needed to make these structural changes to facilitate this.

Update: 16/10/2020

RE: REVISION TO THE VISITING MEASURES FOLLOWING MOVING TO HIGH ALERT LEVEL

Essex will be moved into a Tier Two lockdown tomorrow after Matt Hancock (Health Secretary) announced this in the Commons yesterday. It will mean that on Saturday, Essex residents will have to follow tighter restrictions including not being allowed to meet those from other households indoors.

We regret to inform you that Mansion House Residential Home have taken the step of closing to non-essential visits with effect from Saturday 17th October 2020. We recognise how much distress and upset this may cause, but can assure you that this decision was not taken lightly. We are extremely proud that we have remained COVID-19 free since the beginning of this worldwide pandemic, and we believe that this is the most effective way of preventing COVID-19 spreading to our home. We will continue to adhere to our policy and procedures for COVID-19, our staff have been fantastic throughout this period.

Please continue to use the FaceTime and telephone facility available to you.

Update: 04/09/2020

RE: REVISION TO THE VISITING MEASURES

Following a review last week, we have revised our policy on admitting visitors with effect from the 7th September. We welcome this move knowing that for many residents and their families, not having access to their loved ones has been very difficult.

We continue to take into account that we have thus far; had no cases of Coronavirus and that the  measures we put into place to permit visits to the home are done so to maintain this to protect & keep safe residents & staff ongoing. This is our key priority.

With effect from Monday 7th September; we are revising the visits to the home – any revisions are in italic & undelined:

  • There will be: 3 single visits permitted daily Monday-Friday with a slot 9.45am -10.45am, 11am-12 noon & 2.30pm – 3.30pm and Saturday/Sunday a single slot 10:45am – 11:45am. We appreciate this is very limited, but we are balancing this with risk and managing other aspects of the home.
  • We are allowing an extra allocated visitor per resident. Visits will therefore be restricted to 1 of 2 nominated persons from the resident’s friends and family group. However, 1 visit per week per resident remains in place, therefore, only 1 of the 2 nominated persons can visit each week. This is to limit contact and contain possible outbreaks. Please note that persons under the age of 16 are not permitted to visit at this time.
  • Visits will last no longer than the allocated slot time to minimise impact across the home if you arrive late for your slot the time of visit will be reduced by said time.
  • Visits can be booked for the coming week Monday-Friday between the hours of 9am-5pm – you can only book 1 visit at a time on a first come first served basis. Visits will be restricted to 1 per week.
  • Visits will be held either in the garden (weather permitting) or in the TV lounge which will be temporarily closed to other residents.
  • Residents who are bed bound will have an external visit outside the resident’s room subject to weather – please contact the home to discuss when booking your slot.
  • Visitors will have their temperature checked and those with a body temperature above 37.7 will not be given access to the visit for obvious reasons. Visitors will be required to wear a mask during the visit (not provided) and the visit must be a non-contact visit & staying 2 metres apart at all times. Visitors will be required to use hand sanitiser when arriving and when departing. Visitors seeing those residents with more significant health issues may be asked to wear full PPE – this will be discussed with you ahead of your visit.
  • The visitor areas will be sanitised prior to each visit.
  • Visitors who are seeing family members with cognitive impairment may be provided with other PPE to facilitate their visit – this will be discussed with you either prior to your visit or at the point of your visit.
  • Visitors will be asked a number of screening questions, you are expected to answer the questions to the best of your knowledge – you may be denied a visit based upon your answers and we would ask you to be respectful and understanding if we advise that you are not permitted to visit.
  • We recognise things happen from time to time – should you not be able to make your visit then please let us know as we may have someone who is awaiting a cancellation slot.
  • Upon arrival at the home please ring the front door bell and you will be directed to the garden or the tv lounge – the tv lounge has an external door and therefore no visitors will be permitted to have access to other parts of the home – including toilet facilities. Whilst ordinarily we are happy to provide refreshments to visitors it will not be possible during this time for obvious reasons.
  • End of life visits are excluded from the above restrictions – please call or email us to discuss this in person.
  • Gifts – should you wish to bring a gift for your relative please make sure this is something that can be sanitised before giving it to them – no flowers please due to the risks involved.
  • Those who live out of the area who are a nominated visitor are to keep us informed of any regional outbreaks or quarantine measures put in place where they live.

The above measures will be in place until further notice or until an outbreak might be suspected. We will continue to monitor and manage the visits and may at any time need to revise this procedure – this can change with little or no notice. We hope that as time goes on and with future guidance, we can expand on visits to the home, but this will be entirely dependent on government advice and the current local/national situation regarding COVID-19.

Finally, it’s really important that we don’t undo all of the hard work we have taken at the home during the last few months whilst ensuring that families and friends can be safely reunited and we hope you will understand that the above protects us all. Current arrangements for telephone calls and facetime will continue.

Thank you for your understanding and co-operation in these matters.

Update: 27/07/2020

RE: OPENING THE HOME TO VISITORS

You may have seen that the government and Local Authorities have issued guidance for the re-opening of Care Homes to visitors. We have studied the guidance closely and welcome this move knowing that for many residents and their families, not having access to their loved ones has been very difficult.

We do need to take into account that we have thus far; had no cases of Coronavirus and that the  measures we put into place to permit visits to the home are done so to maintain this to protect & keep safe residents & staff ongoing. This is our key priority.

With effect from Tuesday the 4th August we are implementing controlled single visits to the home – we are taking measures in line with government guidance and this will mean the following:

  • There will be: 3 single visits permitted daily Monday-Friday with a slot 9.45am -10.45am, 11am-12 noon & 2.30pm – 3.30pm and Saturday/Sunday a single slot 11am – 12 noon. We appreciate this is very limited, but we are balancing this with risk and managing other aspects of the home.
  • Visits will be restricted to a single consistent person from the resident’s friends and family group; therefore, you will need to determine who that visitor will be ongoing. This is to limit contact and contain possible outbreaks. Please note that persons under the age of 16 are not permitted to visit at this time.
  • Visits will last no longer than the allocated slot time to minimise impact across the home if you arrive late for your slot the time of visit will be reduced by said time.
  • Visits can be booked for the coming week Monday-Friday between the hours of 9am-5pm – you can only book 1 visit at a time on a first come first served basis. Visits will be restricted to 1 per week.
  • Visits will be held either in the garden (weather permitting) or in the TV lounge which will be temporarily closed to other residents.
  • Residents who are bed bound will have an external visit outside the resident’s room subject to weather – please contact the home to discuss when booking your slot.
  • Visitors will have their temperature checked and those with a body temperature above 37.7 will not be given access to the visit for obvious reasons. Visitors will be required to wear a mask during the visit (not provided) and the visit must be a non-contact visit & staying 2 metres apart at all times. Visitors will be required to use hand sanitiser when arriving and when departing. Visitors seeing those residents with more significant health issues may be asked to wear full PPE – this will be discussed with you ahead of your visit.
  • The visitor areas will be sanitised prior to each visit.
  • Visitors who are seeing family members with cognitive impairment may be provided with other PPE to facilitate their visit – this will be discussed with you either prior to your visit or at the point of your visit.
  • Visitors will be asked a number of screening questions, you are expected to answer the questions to the best of your knowledge – you may be denied a visit based upon your answers and we would ask you to be respectful and understanding if we advise that you are not permitted to visit.
  • We recognise things happen from time to time – should you not be able to make your visit then please let us know as we may have someone who is awaiting a cancellation slot.
  • Upon arrival at the home please ring the front door bell and you will be directed to the garden or the tv lounge – the tv lounge has an external door and therefore no visitors will be permitted to have access to other parts of the home – including toilet facilities. Whilst ordinarily we are happy to provide refreshments to visitors it will not be possible during this time for obvious reasons.
  • End of life visits are excluded from the above restrictions – please call or email us to discuss this in person.
  • Gifts – should you wish to bring a gift for your relative please make sure this is something that can be sanitised before giving it to them – no flowers please due to the risks involved.

The above measures will be in place until further notice or until an outbreak might be suspected. We will continue to monitor and manage the visits and may at any time need to revise this procedure – if this is the case you will be notified in advance. We hope that as time goes on and with future guidance, we can expand on visits to the home, but this will be entirely dependent on government advice and the current local/national situation regarding COVID-19.

Finally, it’s really important that we don’t undo all of the hard work we have taken at the home during the last few months whilst ensuring that families and friends can be safely reunited and we hope you will understand that the above protects us all. Current arrangements for telephone calls and facetime will continue.

March 2020
All but essential visits to our home have been stopped. Essential visits include GP’s, and District Nurses. Anyone who enters our home are temperature checked with a non-touch thermometer, and should their reading be above 37.2ºC, then they are refused entry – this includes staff members. Essential visitors are asked to wear our PPE and are only allowed to visit the area which they need access to – therefore minimising the risk of contamination to themselves and others.

To reduce the risk of contamination, all staff have been instructed to arrive in uniform only if their journey to work is by private car and is uninterrupted. Should staff need to deviate on their way to work then they must come into work in their personal clothes and change into their uniform using the designated change facility entering it from the garden.

We have been working tirelessly to ensure that we do not run out of PPE and food. We have sufficient supplies of PPE and food, and we will continue to ensure this is the case. Along with the hand sanitisers that have always been in place, we have added additional sanitisers around the home. All deliveries are delivering goods/post outside of the home in the allocated area.

Whilst we remain open for new residents, they will need to be non-symptomatic of COVID-19 before they are admitted to Mansion House Residential Home. Those that are being discharged from a clinical environment, i.e. a hospital, will need to have been tested negative of COVID-19. This is to ensure we safeguard the health and well-being of both our residents and staff. With all admissions, the new resident will be isolated in their room for 14 days before they are able to access the communal areas of the home, this is a precautionary measure as outlined within the latest government guidance. We are not admitting any new residents who are positive for COVID-19.

Our Wi-Fi was enhanced to reach all areas of the home to enable our residents to hold video calls with their relatives on the new Apple iPad, which was purchased.

Whilst we believe some of these measures may be a bit extreme, we hope that you all understand why they are in place.

Stay safe,

Yours sincerely,

Simone Walmsley – Registered Manager

Jason Walmsley – Operations Manager

Geraldine Yesil – Home Manager